Terms of service
OVERVIEW
Welcome to Sapphire Rose Custom Creations! The terms “we,” “us,” and “our” refer to Sapphire Rose Custom Creations. Sapphire Rose Custom Creations operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Sapphire Rose Custom Creations is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
We make every effort to accurately represent our handmade products. Because our items are handmade, slight variations in color, pattern, placement, texture, or other details may occur and are part of the unique nature of handmade products.
Colors and product appearance may also vary slightly depending on the screen, device, and display settings used to view our store.
Product descriptions may be changed at any time without notice. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Sapphire Rose Custom Creations reserves the right to accept or decline an order for any lawful reason at our discretion. Your order is not accepted until payment has been received and processed and the order has been confirmed.
Please review your order carefully before submitting it. Because some products may be handmade or made to order, we may be unable to accommodate cancellation requests once work on an order has begun.
If we decline, modify, or cancel an order, we will attempt to notify you using the contact information provided with your order.
Purchases are subject to our Return and Refund Policy.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect when the order is placed and will appear in your order confirmation.
Unless otherwise stated, product prices do not include applicable taxes, shipping, handling, customs, or import charges.
Prices offered through our online store may differ from prices offered at physical locations, events, markets, consignment locations, or third-party platforms.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases.
SECTION 5 — SHIPPING AND DELIVERY
Processing and shipping information is provided in our Shipping Policy.
Delivery dates and transit times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs processing, incorrect shipping information provided by the customer, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including our business name, branding, original text, photographs, graphics, product images, designs, videos, and other original content, are owned by Sapphire Rose Custom Creations or used with permission and may be protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, republish, sell, or commercially use our original website content or product photography without prior written permission.
Shopify's name, logo, products, and services are the property of Shopify. Other names, logos, products, and services appearing on the Services may be trademarks of their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to tools or services offered by third parties that we do not control.
Access to such tools is provided “as is” and “as available.” Your use of third-party tools is at your own discretion and may be subject to the third party's own terms and policies.
We may also introduce new features, tools, or resources through the Services in the future. Such features will be considered part of the Services and subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We are not responsible for evaluating or guaranteeing the content, accuracy, privacy, security, products, or services provided by third-party websites.
If you choose to access a third-party website or purchase products or services from a third party, you do so subject to that third party's policies and terms.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Sapphire Rose Custom Creations is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Sapphire Rose Custom Creations.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Sapphire Rose Custom Creations, including injury, damage, or loss resulting from purchased products or services. You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Sapphire Rose Custom Creations to the extent permitted by applicable law.
SECTION 10 — PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because the Services are hosted by Shopify, Shopify may also collect and process personal information relating to your access to and use of the Services in order to provide and improve Shopify's services.
Please review our Privacy Policy for additional information about how personal information is collected, used, and disclosed.
SECTION 11 — FEEDBACK AND REVIEWS
If you voluntarily submit feedback, reviews, photographs, suggestions, or other content to us, you represent that you have the right to provide that content and that it does not violate the rights of another person or entity.
You agree that we may use feedback and reviews you provide for legitimate business purposes, including operating, improving, and promoting Sapphire Rose Custom Creations, subject to applicable law.
We reserve the right to remove content that we reasonably determine is unlawful, abusive, fraudulent, obscene, misleading, or infringes upon another party's rights.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or product availability.
We reserve the right to correct errors, inaccuracies, or omissions and to update information as permitted by law.
If an error materially affects an order you have already placed, we will take reasonable steps to contact you when appropriate.
SECTION 13 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to violate applicable laws or regulations; infringe upon intellectual property or other legal rights; harass, threaten, abuse, or harm others; transmit fraudulent or misleading information; introduce viruses or malicious code; collect personal information about others without authorization; spam, phish, scrape, or otherwise misuse the Services; or interfere with the security or proper operation of the website.
We reserve the right to restrict or terminate access to the Services for violations of these Terms.
SECTION 14 — TERMINATION
We may suspend or terminate access to the Services when reasonably necessary, including in response to violations of these Terms.
Any provisions that by their nature should survive termination will remain in effect, including provisions concerning intellectual property, limitations of liability, indemnification, governing law, and privacy.
SECTION 15 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that use of the Services will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes or limits warranties or consumer rights that cannot lawfully be excluded or limited.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Sapphire Rose Custom Creations and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Sapphire Rose Custom Creations, Shopify, and our respective affiliates, employees, contractors, service providers, and licensors from third-party claims arising from your material violation of these Terms, applicable law, or the rights of another party.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.
SECTION 19 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with policies posted on our website, constitute the agreement governing your use of the Services.
SECTION 20 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations as permitted by applicable law.
SECTION 21 — GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services will be governed by applicable federal law and the laws of the state in which Sapphire Rose Custom Creations is headquartered, without limiting any consumer rights that apply under applicable law.
SECTION 22 — HEADINGS
The headings used in these Terms are provided for convenience and do not limit or otherwise affect the meaning of these Terms.
SECTION 23 — CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our Services, policies, business practices, or applicable requirements.
The most current version will be posted on this website. When required by applicable law, we will provide notice of material changes.
Your continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Sapphire Rose Custom Creations
sapphirerosecustomcreations@gmail.com