Refund policy

We want you to love your purchase! 💜 We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition in which you received it, with its original packaging. You’ll also need proof of purchase and may be asked to provide a photo of the item.

To request a return, please contact us at sapphirerosecustomcreations@gmail.com before sending anything back. If your return is accepted, we’ll provide instructions on how and where to send your item. Items returned without prior authorization will not be accepted.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. Return shipping labels are not provided.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible and include photos of the item and packaging.

We’ll review the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Personalized and custom-made items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Sale and clearance items and gift cards are also non-returnable.

Please contact us if you have questions about whether your particular item is eligible for return.

Exchanges

We do not offer direct exchanges. If your return is accepted, you may return the original item at your expense and place a separate order for the item you would prefer.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sapphirerosecustomcreations@gmail.com.